FAQ
General Questions
What is TrendWearify?
TrendWearify is an online store offering unique, made-to-order apparel, including T-shirts, hoodies, and sweatshirts. All items are custom-designed and crafted specifically for you.
Where are you located?
Our business is registered in the United States under Pohonchuk LLC, with the address:
1617 Fountain View Dr, #154, Houston, TX, 77057, USA.
We operate remotely and partner with trusted fulfillment providers.
How can I contact you?
You can reach us via email at info@trendwearify.com. We respond within 24–48 business hours.
Orders
How do I place an order?
Browse our products, select your preferred size, color, and design, then add the item to your cart. Proceed to checkout, enter your details, and complete the payment.
Can I change or cancel my order?
If your order has not yet entered production, you can request a change or cancellation by contacting us at info@trendwearify.com within 24 hours of placing the order.
Are your products made-to-order?
Yes, all our products are custom-made specifically for you. This ensures unique designs and premium quality.
Shipping
How long does it take to receive my order?
Production Time: 2–7 business days.
Shipping Times: Domestic (USA): 3–8 business days.
International: 7–20 business days, depending on location.
Which carriers do you use?
We work with USPS, FedEx, UPS, and DHL for both domestic and international shipping
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Tracking updates may take up to 48 hours to appear.
Do you ship internationally?
Yes, we ship worldwide! International orders may incur customs duties or taxes, which are the responsibility of the customer.
Returns and Refunds
What is your return policy?
Due to the custom-made nature of our products, returns are only accepted for:
- Defective items
- Damaged items
- Incorrect items (due to our error)
How do I request a return or refund?
Contact us at info@trendwearify.com within 7 days of receiving your order. Include:
- Your order number
- Photos of the issue
- A brief description of the problem
Can I return an item if I ordered the wrong size?
Unfortunately, we cannot accept returns for incorrect sizes unless it was our mistake. Please refer to our Size Guide before placing your order.
How long does it take to process a return or refund?
Approved claims are processed within 5 business days, and refunds are issued to the original payment method.
Payments
What payment methods do you accept?
We accept:
- Shop Pay
- PayPal
- Apple Pay
- Google Pay
- Major credit/debit cards via Shopify Payments (Visa, MasterCard, American Express, Discover)
Is my payment information secure?
Yes, all transactions are encrypted and processed securely. Our website is protected by an SSL certificate and complies with PCI DSS standards.
Can I pay in installments?
Shop Pay offers installment payment options (if available in your region). Check the option at checkout for details.
Product Information
Are your products sustainable?
Yes, our products are made-to-order, which reduces waste and ensures ethical production practices.
How do I choose the right size?
Refer to our Size Guide for detailed measurements to help you find the perfect fit. If you’re unsure, feel free to contact us for advice!
Can I customize my order?
While we currently don’t offer full customization, our diverse designs allow you to express your unique style.
Technical Issues
I’m having trouble placing an order. What should I do?
If you’re experiencing issues, try the following:
- Refresh the page or use a different browser.
- Ensure your payment details are correct.
- Contact us at info@trendwearify.com for further assistance.
I didn’t receive a confirmation email. What should I do?
Check your spam or junk folder. If it’s not there, contact us to verify your email address and order details.
Miscellaneous
Do you offer gift cards?
Gift cards are not available at this time, but stay tuned for future updates!
What if I have a question that’s not listed here?
Reach out to us at info@trendwearify.com, and we’ll be happy to help!
We’re Here to Help!
If you have any additional questions, concerns, or feedback, don’t hesitate to get in touch. Our team is dedicated to ensuring a smooth and enjoyable shopping experience for you.